Refund policy

Last updated: October 23, 2026

All sales are final.

Every Tezi piece is printed on demand, just for you, after you order. Because of that, we do not offer refunds, returns or exchanges for change of mind or the wrong size. Please check the size chart on each product page before you order.

Damaged, defective or wrong items

If your order arrives damaged, has a printing or manufacturing defect, or isn't the item you ordered, we'll send you a replacement at no cost. If a replacement isn't available, we'll refund you instead. Email office@tezillc.com within 14 days of delivery with your order number and a photo of the problem. You don't need to send the item back unless we ask.

Cancellations

Orders go into production quickly. If you need to cancel, email us as soon as possible. If your order hasn't started printing, we'll cancel it and refund you in full. Once printing has started, it can't be canceled.

Shipping delays

If we can't ship your order within the time we stated, or within 30 days if no time was stated, we'll let you know and you can choose to cancel for a full refund. Refunds go back to your original payment method, usually within 7 business days of approval; your bank may take longer to post them.

Wrong addresses and lost packages

Please double-check your shipping address at checkout. We can't replace orders delivered to an incorrect address entered by the customer. If tracking shows your package is lost in transit, contact us and we'll help sort it out with the carrier.